Your technical support options

If you need assistance in any technical issue, please check our online support resources first:

Training Videos

Watch tutorial videos in our Download Centre

Download Centre

Check latest updates, add-ons and manuals

Sales support

If you need help in chosing or buying our products or you want to send us a general note please go to ...

Sales contact

You need any further assistance?

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Personal information
Company or institution
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Local ART resellers

ART products are sold by a wide range of resellers and system integrators worldwide. 
Normally your local reseller is the best contact to solve user-specific problems.

List of ART resellers


Monday – Friday
9 am – 5 pm (GMT+1)

Please make sure you have the following information ready:
  • Type of system/cameras used (incl. serial numbers)?
  • Version of DTrack2
  • Interaction devices used
Technical Trainings

For resellers but also for customers, who need an introduction into the subject of tracking, setup of installations, troubleshooting and finding solutions we recommend a technical training, on-site at your place or here at the ART office in Weilheim, Germany. Please use the contact form to address your request.